Red Pawpaw Update

, , No Comments
It’s been almost 5 months now since I subscribed to Red Pawpaw and there have been a few recent hiccups. I felt it might be a good time to provide a bit of an update.

The May and June boxes were excellent. At $5 each, they were full of value. Packaged in a special Red Pawpaw box (which has since become my shoe box!), they contained lots of items which were useful and a few that weren't!

Special K Honey & BBQ Crisp Crackers - $4.40
Saxa Natural Sea Salt Flakes - $4.94
Mentos Fruit - $1.49
Mentos Pure Fresh Spearmint Gum Tin - $2.19
Henry and Jones Fruit and Chia spread - $4.49
Greens Buttermilk Pancake Shake - $2.49
Pine O Clean Disinfecting Wipes - $4
Taylors Minestrone and Aussie Vegetables Soup Pouch – $4.40
Finish Quantum Odour Neutralising Tablets (x4) - $3.48
Saxa Smoked Cyprus Salt Grinder - $6.05
TOTAL - $37.93

Uncle Toby’s Quick Oats Sachets (x3) - $2.20
Uncle Toby’s Crunchy Triangles Chocolate (x2) - $0.86
Nescafe Azera – 10.99
Gravox Cracked Pepper and Barossa Valley Shiraz Liquid Gravy - $2.50
Ovaltine Cold Crunch - $5.27
Goulburn Valley Peaches in Coconut Water – $2.20
Zumbo Passionfruit Macaron Baking Mix - $8.79
White Wings Cafe Creations Blueberry Buttermilk Pancake Mix - $5.50
SPC Spaghetti With Sneaky Veg - $1.21
TOTAL - $39.52

As you can see, they were definitely value for money at $5 each, and most of the items were things we used, or wanted to try. There were a few things that weren’t useful for us like the dishwasher tablets (which we gave away) or the Gravox (which is still sitting there), but on the whole, they were wins.

Then in July we got an email saying that Red Pawpaw were having a few issues, and as a result we wouldn't be receiving a July box, and no money would be deducted either. Fair enough. Bit disappointed, but hey, if they aren't taking any money, you can’t really complain.

And then a few weeks later, came the big hit. Red Pawpaw told us they were back in August, but this time, the boxes were no longer $5 delivered, instead we would be charged a delivery fee based on our location. The justification for this was that may of the previous deliveries had issues, and so they had decided to switch carriers to Australia Post, which incurred additional charges. Being based in metro Melbourne, my delivery charge was $7.50 a box, bring my total cost to $12.50 a month.

There were a few issues around this. Firstly, I had never had an issue with the previous delivery company so I couldn't see where the problem was. Secondly, whereas previously the boxes were guaranteed to have a minimum of $30 worth of groceries in them, this guarantee was removed, which leaves the door open to the boxes having any content value in them, perhaps a content value less than $12.50 even?

Admittedly Red Pawpaw did the right thing, and gave their annual subscribers the opportunity to opt out of the program and receive a full refund. Needless to say many people took them up on this offer, and based on the backlash on social media, there were some pretty unhappy customers.
I on the other hand, decided to stick around. I decided that the mystery aspect of the box was what I enjoyed most, and it was worth $12.50 to me. Plus, I took a bit of a gamble and hoped that the value of the box (or more importantly the goods I would use in the box) would exceed this amount.

The August box arrived, and there were a few differences already. The box was no longer the sturdy box with a lid, instead, it switched to a much weaker cardboard box. The justification for this was to save on packaging costs and help the environment which I fully support, and luckily my box arrived intact. Unfortunately, not everyone was so lucky, and it seemed as though a lot of boxes were delivered damaged, with negative consequences for the contents inside. This is something that is not acceptable given the increased delivery costs.

And now for the contents:

The Little Brownie Company Brownie Mix - $6.50
Chux Magic Eraser - $4.39
Mug Shot Noodles – $1
Mount Franklin Sparkling Water - $2.75
Lipton Original Ice Tea Can - $2.75
Fountain Smart Tomato Sauce – $2.52
Pine O Clean Disinfecting Wipes - $4
Vita Wheat Lunch Slices - $4.50
Nature’s Own Crunchy Bar - $0.99
Weight Watchers Peaches In Jelly - $3.84
TOTAL - $33.24

Obviously there was a decrease in content value and it was disappointing that this kicked in so quickly. I also received a repeat item, which were the Pine O Clean wipes. Luckily, I love this product so I didn't mind, but a lot of people received repeats on the salt from the first box, and if this was me, I would be very annoyed. I still have my first packets of salt sitting there! The drinks were also a little redundant in our house but I guess they will get used when guests come over so they won't be wasted. The brownie mix is definitely the best item in the box, much like the macaron mix when we received that.  All in all, not a bad box, but definitely not as good as the first two.

And then there was the September box which arrived a few weeks ago. There was lots of promotion and preadvertising from Red Pawpaw about how this box had lots of paired items so I was looking forward to it.

Mr Muscle Touch Up Cleaner - $6
Finish Dishwashing Liquid 400 ml - $4.87
Cottees Fruit Crush Drinks (x2) - $1.36
Carte Noir Coffee 100g - $10.74
Air Wick Snowy Mountain Berries Scented Candle - $12.14
Dolmio Spaghetti Bolognaise Sauce Sachet - $2.46
Glad Bake 5mts - $1.71
Vetta High Fibre Spaghetti - $1.50
Maillie Dijon Mustard Sample Jar 25g - $0.56
Bio Attack Sample Sachets 19ml (x3) - $1.25
Sour Patch Kids 65g- $2.15
TOTAL - $44.74

So doing that maths, shows that the September box was definitely value for money, however the coffee was a pretty useless items for me and I definitely wouldn't value the candle at over $12. I have way too much instant coffee from the previous boxes, and whilst I will burn the candle, it really doesn't excite me. Other people got a Wholeberry Folk cake mix worth $5.69 but I missed out on this. This was a shame as I really enjoy the baking mixes.

All in all, both August and September were decent boxes. Will I stick around for more? Yeah I will... I appreciate that small start up businesses go through hiccups and I want to support them. Just don't let me down Red Pawpaw. It's almost time for the October box, so let see what arrives...


Post a Comment